Return & Refund Policy

Our Quality Commitment

At Suvik Overseas Pvt. Ltd., every batch of safety pins undergoes rigorous quality inspection before dispatch — including dimensional accuracy checks, tensile strength testing, and plating quality assessment. We stand behind the quality of our products and are committed to resolving any genuine product issues promptly and fairly.

As a B2B manufacturer and exporter, our return and refund process is designed to address quality disputes while reflecting the nature of bulk industrial trade. All sales are final unless a valid quality claim is raised in accordance with this policy.

Conditions for Returns

A return or replacement claim may be accepted under the following circumstances:

• Manufacturing Defects: Pins with broken clasps, weak spring tension, excessive rust at point of delivery, or dimensional deviations exceeding agreed tolerances.
• Wrong Goods Dispatched: Delivery of incorrect size, material, or packaging variant as against the confirmed purchase order.
• Short Shipment: Quantity received is materially less than the quantity invoiced (beyond standard weight tolerance of ±2%).
• Transit Damage: Goods physically damaged during transit (subject to insurance claim procedure — see Shipping Policy).

Conditions NOT Eligible for Return

• Change of mind or cancellation after goods have been dispatched.
• Minor colour, sheen, or surface finish variations within acceptable manufacturing tolerances.
• Damage caused by improper storage, handling, or use after delivery.
• Goods that have been processed, repackaged, or altered in any way by the buyer.
• Claims raised after the claim window specified below.
• Custom/private-label orders manufactured to buyer's specifications (except for manufacturing defects).

How to Raise a Claim

To initiate a return or replacement claim, please follow these steps within the specified claim window:

• Step 1: Email us at sales@safety-pins.com with subject line: "Quality Claim — [Your PO Number]"
• Step 2: Attach the following: photographs or video of the defective goods, the original invoice/PO number, batch/lot number from carton label, and a description of the issue.
• Step 3: Do NOT destroy or return the goods without our written authorization.
• Step 4: Our quality team will review the claim within 5–7 business days and may request a physical sample (maximum 1 box) for lab testing.

Claim Window

• Domestic Orders: Claims must be raised within 7 calendar days of delivery.
• Export Orders: Claims must be raised within 21 calendar days of the date of the Bill of Lading / Airway Bill.
• Claims raised outside this window will not be entertained unless the defect is a hidden/latent manufacturing defect discoverable only upon use.

Resolution Options

Upon validation of a claim, we offer the following resolution options at our discretion:

• Replacement: We will dispatch a fresh batch of the correct goods at our cost (preferred resolution).
• Credit Note: A credit note for the value of defective goods, applicable against your next order.
• Partial Refund: In exceptional cases where replacement or credit is not feasible, a partial refund may be issued for the defective portion only, via the original payment method.

Full cash refunds are only issued in cases of non-delivery or where we are unable to fulfil the order at all.

Return Logistics

If a physical return of goods is approved by our team in writing:

• We will provide a Return Merchandise Authorization (RMA) number which must be clearly marked on the return consignment.
• Return freight costs for domestic shipments will be borne by Suvik Overseas for validated manufacturing defect claims.
• For international returns, freight cost responsibility will be mutually agreed upon in writing before the return is initiated.

Order Cancellations

Order cancellations may be requested before production has commenced. Once a production order is initiated, cancellation may incur charges equal to the cost of raw materials consumed. Cancellations of ready-stock orders already dispatched are not accepted.

To request a cancellation, email sales@safety-pins.com immediately with your PO number and reason.

Contact Us

For any questions regarding returns or refunds, please contact our customer relations team at sales@safety-pins.com. We are committed to resolving all disputes amicably and efficiently.